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Local government
The Challenge
To improve customer service and enable officers to use their time more effectively, primarily by improving the flow of information throughout the organisation.
The Approach
Sysdoc Process was used to chart the existing information flow and challenge how it could be improved. In just over 20 days we transferred knowledge to key people within the department. We showed them the tangible results you can achieve when process improvement is executed the right way to deliver consistency and continuity, and to make significant efficiency gains.
The Benefits
In the first year a 500% ROI was achieved.