Case Studies

Publishing

The Challenge

A key annual process for the organisation had not achieved targets set by the service level agreement for ten years. This was at a significant cost to the organisation both financially and in terms of customer service.

The Approach

Sysdoc Process was deployed to define business critical processes and to identify significant cost savings in effort and time. Sysdoc Documentation was developed to clearly communicate the improved process and to set a benchmark for continuous, sustainable and measurable improvement.

The Benefits

Associated revenue increases have been estimated at over £2m (NZ$5m) (a ROI of 2,000% over 12 months).